Our process ensures that the operational framework - including roles, workflows, and service models - is defined alongside the technical design of the built environment.

• Roles & Responsibilities: Define key functions, reporting structures, and escalation pathways.
• Workflows & Processes: Develop standard operating procedures (SOPs) to ensure consistency.
• Service Levels: Set measurable performance targets and response times.
• Governance & Compliance: Establish oversight mechanisms and regulatory adherence.

During technical design and construction, the physical and digital infrastructure of the Operations Centre is carefully planned and implemented to ensure seamless integration with broader urban systems.

• Facility Design: Develop spatial layouts optimised for team collaboration and situational awareness.
• Technology Selection: Identify and integrate key technologies such as dashboards, collaboration tools, and monitoring systems.
• Integration Planning: Ensure seamless connectivity across multiple systems and data sources.
• Resilience & Redundancy: Design failover and disaster recovery strategies for critical operations.

As projects move towards completion, preparing teams and infrastructure for operational use is critical. Our structured readiness and transition process ensures a seamless handover and mitigates operational risks.

• Training & Knowledge Transfer: Conduct hands-on training and scenario-based exercises.
• Readiness Assessments: Evaluate operational preparedness through rehearsals and simulations.
• Go-Live Support: Provide phased transition plans with expert oversight.
• Change Management: Ensure smooth adoption and minimise operational disruptions.

Once operations are live, structured service management frameworks ensure continued efficiency, reliability, and drive continuous improvement.

• Incident & Problem Management: Define processes for issue detection, resolution, and root cause analysis.
• Change Management: Ensure controlled implementation of new services and updates.
• Performance Monitoring: Utilise analytics to track KPIs and identify optimisation opportunities.
• Continuous Improvement: Establish feedback loops to refine processes and enhance efficiency.

Our Skylight platform provides real-time insights and decision support to optimise operational performance.

• Situational Awareness: Gain a comprehensive, real-time view of key operational metrics.
• Customisable Dashboards: Tailor visualisation tools to meet specific operational needs.
• Seamless Integration: Connect with existing tools and platforms for a holistic view.