Command & Control Centre Operating Model

Saudi Post

Alkira developed an Operating Model for the Command & Control Centre to improve real-time situational awareness, issue management, coordination and continuous improvement.

Alkira scope

  • Defined the core service management processes adapted for post & logistics needs including Issue & Major Issue Management, Change Management, Problem Management, Service Transition and Communications.
  • Defined the tooling requirements including service management, ChatOps, Collaboration & workforce management.
  • Supported the design of the C3 operating space.

C3 Operating Model Scope

  • Services
  • Stakeholders
  • Organisation
  • Service Level Agreements
  • Processes
  • Communications
  • Support Tools
  • Implementation approach

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